What transforms documentation from functional to meaningful? In this podcast episode, Federico Marafin, Senior Technical Writer at XTEL reveals the secrets to creating documentation that helps the user. Beginning with that one essential question, who is going to use this? — be it developers, consultants, or types of normal users — Federico believes that great documentation begins only once you get to know your audience.
<img src="https://miro.medium.com/v2/resize:fit:700/1*GkkCv-J5Q3-r1B7XOfKF9g.jpeg" alt />
Engaging in creative stories and practical tips, he shares that providing the right context, working with experts, and maintaining an open line for the feedback make complex information accessible and meaningful. For Federico’s advice is not meant merely for the technical writer, it reaches towards anyone wanting their content to come across to their audience. If you’ve ever thought to write documentation in such a manner as to offer help rather than confusion akin to a manual, then do tune in.
<a target="_blank" href="https://youtu.be/J3kzlg9TSd0?si=dFQnvqrUEzkmbt1d">Click here</a> to listen to the complete podcast episode

What transforms documentation from functional to meaningful? In this podcast episode, Federico Marafin, Senior Technical Writer at XTEL reveals the secrets to creating documentation that helps the user. Beginning with that one essential question, who is going to use this? — be it developers, consultants, or types of normal users — Federico believes that great documentation begins only once you get to know your audience.

![](https://miro.medium.com/v2/resize:fit:700/1*GkkCv-J5Q3-r1B7XOfKF9g.jpeg align="left")

Engaging in creative stories and practical tips, he shares that providing the right context, working with experts, and maintaining an open line for the feedback make complex information accessible and meaningful. For Federico’s advice is not meant merely for the technical writer, it reaches towards anyone wanting their content to come across to their audience. If you’ve ever thought to write documentation in such a manner as to offer help rather than confusion akin to a manual, then do tune in.

[Click here](https://youtu.be/J3kzlg9TSd0?si=dFQnvqrUEzkmbt1d) to listen to the complete podcast episode

Audience analysis is crucial for creating effective technical documentation, as explained by Federico Marafin, Senior Technical Writer at XTEL

Federico Marafin on Audience Analysis in Creating Effective Content

Federico Marafin on the Role of Audience Analysis in Creating Effective Technical Content

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